Privacy Policy

Introduction

Welcome to https://water-damage-restoration-norfolk-va.ecojohns.com (hereinafter referred to as “Water Damage Restoration Norfolk VA,” “we,” or “our”). We are dedicated to protecting the privacy and data security of our users. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information in compliance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s User Choice and Control Act (UCPA)
Connecticut’s ConnectiCUT Data Protection Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website (https://water-damage-restoration-norfolk-va.ecojohns.com), applications, online services, and products offered by Water Damage Restoration Norfolk VA. Please note that this policy does not extend to third-party websites or services accessed through links on our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines the practices for various user interactions:

Authorized User Activity: When you use our applications and services as an authorized user, we collect and process your data to facilitate your access and personalize your experience.
Website Visits: Visiting our websites linked to this policy means you agree to the terms outlined here, and we may collect information about your browsing behavior for analytics purposes.
Communication: We may reach out to you via email, calls, or SMS for various reasons, including newsletters, promotional offers, and customer support. Your consent to these communications is voluntary, and you can opt-out at any time.

Personal Data Collection

We collect several types of personal information:

Account Information: This includes user names, email addresses, and passwords used to access our services.
Payment Details: We securely process payment information, including cardholder names, card numbers, expiration dates, and security codes for transactions on our platform.
Financial Data: We may collect financial information related to billing and transaction history for service fees.
Purchase Information: Details about products or services purchased from us, such as order IDs, quantities, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information from your smartphone or tablet when using our mobile applications.
Location Data: With your consent, we may access your location data to provide location-based services or personalize content.
Feedback and Reviews: We encourage user feedback and reviews, which can include personal details shared voluntarily.
Social Media Information: If you choose to connect your social media accounts to our platform, we may collect data from those platforms, subject to their privacy policies.
Product Preferences: Information about the products you view, search for, or purchase on our website.

We gather this data through direct user input, interactions with our services, and automated technologies, such as web beacons and cookies.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Strictly Necessary Cookies: These are essential for the basic functionality of our website and services, ensuring secure access and navigation.
Preference Cookies: We use these cookies to remember your preferences, such as language settings, and to provide personalized content.
Analytics Cookies: They help us analyze user behavior on our websites, providing insights into popular pages, referring sites, and conversion rates.

Users can manage non-essential cookies through our Cookie Manager or browser settings. Please note that disabling certain cookies may impact your experience on our site.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes described in this policy:

We keep account information, transaction records, and customer support interactions until your account is closed or the legal retention period expires.
Purchase history and order details may be retained for billing and tax purposes, as well as to improve our services over time.
Cookies and similar tracking data are typically deleted after a certain period of inactivity, unless they are essential for website functionality.

Once the purpose for which we collected and processed your data is no longer required or permitted, we will delete or anonymize it from our systems.

Security Measures

We take robust security measures to protect your personal information:

Implementing encryption protocols for secure data transmission and storage.
Engaging reputable third-party processing partners who adhere to strict privacy and security standards.
Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we discover that a child has provided us with personal data, we will take steps to delete that information from our systems promptly.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you, along with information about how it is being used.
Rectification: If your personal data is inaccurate or incomplete, you have the right to request its correction.
Erasure (Right to be Forgotten): Under certain circumstances, you can ask for the deletion of your data from our systems.
Restriction: You may restrict the processing of your data in specific situations, such as contesting the accuracy of the data or objecting to its use.
Portability: You have the right to receive a copy of your personal data in a structured, commonly used format, and to transfer it to another controller.
Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
Non-Discrimination: You cannot be discriminated against for exercising any of these rights.

To exercise any of these rights, please contact our privacy team at your earliest convenience. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or data, please contact us:

Email: [email protected]
Mail: Water Damage Restoration Norfolk VA, Privacy Team, [Address]